System Flow | ICY BITES
Dipublikasikan pada 15 Jan 2026 • Kategori: POS UMKM
SYSTEM FLOW
Customer Purchase Flow – ICY BITES
1. Purchase in Store
- Customer visits store
- Customer views products and flavors
- Customer decides whether interested in purchasing
- If interested, customer places order at cashier
- Staff prepares order and processes payment
- Customer receives ice cream
- Customer enjoys the product
2. Purchase via GrabFood / GoFood
- Customer opens GrabFood or GoFood application
- Customer searches for "ICY BITES"
- Customer views menu and prices
- Customer decides whether to make a purchase
- Customer makes payment in the application
- Order is received by store
- Staff prepares and collects the order
- Delivery driver delivers the order to customer
3. Purchase via Website
- Customer opens ICY BITES website
- Customer browses products
- Customer decides whether interested in purchasing
- Customer selects flavor and quantity
- Customer proceeds to checkout
- Customer makes payment
- Order is recorded and notified to store
- Staff prepares and packages the order