𝑷𝑶𝑺 𝑼𝑴𝑲𝑴 - 𝑫𝑬𝑳𝑰𝑻𝑰 𝒈𝒓𝒐𝒖𝒑 𝑷𝒓𝒐𝒋𝒆𝒄𝒕
POS UMKM
The "Operational Brain" of Deliti.
A technical blueprint for scaling the Ghost Kitchen model.
1.0 Purpose & Architecture
The Deliti Food Business Project operates on a Ghost Kitchen (Kitchen-Only) model. Without a physical dining space, our revenue is 100% dependent on digital efficiency.
Why a Custom POS?
Standard retail POS systems cannot handle our complexity. We require a system that acts as an Operational Backbone to:
1. Integrate disjointed sales channels (Grab, GoJek, Web) into one flow.
2. Manage a dual-supply chain (Farmers & Supermarkets).
3. Route orders intelligently to the nearest kitchen with available stock.
2.0 The Command Dashboard
The Dashboard is the central interface for all stakeholders. It is built with a Responsive Design philosophy, ensuring full functionality across Desktop (Finance team), Tablet (Kitchen staff), and Mobile (Field operations).
Core Modules:
Future Update (v2.0): We are developing the Store Status Toggle. This will allow management to Open/Close specific Deliti locations across all platforms instantly with one button press.
3.0 Smart Purchasing Logic
To maintain high margins while ensuring availability, Deliti uses a "2-Source Stock Control" system.
The Priority Algorithm
Primary Source (Farmers): The system prioritizes ordering from local partners for fresh, organic, low-cost ingredients.
Secondary Source (Supermarkets): If farmer stock is unavailable or delivery is too slow, the system falls back to retail supermarkets to prevent menu outages.
Automated Logic: When Chicken Breast stock hits the 5kg Safety Threshold, the POS triggers an alert: "Stock Critical. Auto-draft order to Farmer A? Or switch to Supermarket B for instant pickup?"
4.0 Omnichannel Sales
We eliminate "Tablet Fatigue." Instead of staff monitoring 4 different devices, our Integration Pillar funnels all data into one stream.
This integration reduces manual entry errors to near zero and ensures kitchen staff only see what they need to cook, not where the order came from.
5.0 Automatic Order Routing
In a multi-kitchen setup, efficient routing is key to speed. The POS performs a 3-Step Instant Check for every order:
| STEP 1 | Stock Validation: Does Kitchen A have the ingredients for a "Deliti Burger"? |
| STEP 2 | Geo-Fencing: Of the valid kitchens, which is geographically closest to the customer? |
| STEP 3 | Dispatch: The order is routed to that specific kitchen's display. |
This logic minimizes delivery fees for the customer and identifies "Hot Zones" for future kitchen expansion.
6.0 Accounting & Reports
The "Decision Maker" module eliminates guesswork. We focus on three critical financial reports:
Net Margin by Platform: Identifying which channel yields the highest actual profit after commission fees (e.g., GoFood vs. Website).
Star Menu Analysis: Identifying top 5 performers and high-turnover ingredients to optimize bulk purchasing.
Kitchen KPI: Comparing prep speed and stock accuracy between different kitchen locations.
7.0 User Access Guide
To maintain data integrity and security, the Deliti POS operates on a strict permission hierarchy.
S.O.P: Accessing the System
1. Authentication: No guest access. All users must log in via Staff ID credentials.
2. Role-Based View:
- Kitchen Staff: View only Order Queue & Stock Out.
- Manager: View Financials, Purchasing & Analytics.
3. Security: Automatic logout after 15 minutes of inactivity to prevent unauthorized data access.